The Ohio State University Medical Center

• ATS Benchmark Since 2004
• 2,400 Daily Cart Movements
• 8 Support Departments

• Synergent Services:

  • Departmental Process Improvement
  • Operationally-integrated ATS Training

  Synergent Contributions:

  • Developed a user interface system that does not rely on literacy or
    require extensive training.
  • Coached vendor on incorporating operational procedures into their training program.
  • Designed simple instructional signs and “Do & Don’t” signs to address common operational issues.
  • Designed safety signage in three (3) languages.
  • Scripted and directed production of a 44-minute training video with core training and five (5) department-specific modules.
  • Coordinated all efforts with the hospital’s education department.
  • Successfully transferred ownership of the most extensive US hospital ATS at the time.

  Scope of Project (2003-2005)

  • Ensure ATS Meets Owner Needs
  • Maximize Departmental Benefit of the ATS
  • Multi-level Classroom Training for 450+ Personnel
  • Computer-based Training Modules
  • Department-based Training Video in Three (3) Languages
  • User Interface Design

  Key Synergent Consultants:

  • Sherri Babcock
  • Ann Milem
  • Bradley Nelson
  • Mia Turpel
  • Kim Raderstorf